noise to signal

Update on UPS

OK, after much discussion in the comments on Going through the motions doesn't equal good customer experience, I wrote to the UPS customer support line asking if the e-mails were answered by a human or a computer. Their response:

Dear David Adam Edelstein:

Thank you for your response. All inquiries submitted to customer.service@ups.com are answered by a Human Being.

We hope this information proves useful. If we may be of future assistance, please feel free to contact us.

Thank you for using UPS Internet Services.

So there you go.